The client is a Swiss IT company providing support and hosting services for SAP ERP systems. To ensure the workflow, they used an outdated version of the boxed Cobra CRM product. The customer did not want to purchase a new version of the program since there was a lot of redundant functionality in it.
The customer wanted to get a CRM system, as much adapted to their processes as possible. It should contain the functionality that they used in Cobra CRM and have a mobile application.
The project goal is to develop CRM system for client's & contractor's & employee's contacts management.
The project objectives: