This solution increases the efficiency of the company’s call-center
The client came to us with the task to develop a software solution that allows them to integrate the work of SAP CRM of the customer's system and NEC PBX.
During the incoming call to the manager's computer, information about the caller should be displayed from the CRM system to allow the manager to have a more productive conversation. Clicking on the pop-up window, SAP CRM window with detailed subscriber information should open.
The important requirement was the opportunity to initiate a call directly from the SAP CRM window.