To develop a software solution that allows to integrate the work of SAP CRM of the customer's system and NEC PBX.
During the incoming call to the manager's computer, information about the caller should be displayed from the CRM system to give the opportunity to the manager to have more productive conversation. Clicking on the pop-up window, SAP CRM window with detailed subscriber information should open.
The important requirement was the opportunity to initiate a call directly from the SAP CRM window.
The project was developed on the basis of technology: