The client is an international non-profit search and rescue organization operating across multiple countries.
The rescue workflow was structured as follows:
- A person in distress contacts the central office.
- The central office coordinates with the station closest to the incident location.
- The station manager contacts rescue team captains.
- Team captains assemble crews based on the conditions of the emergency.
- The teams are deployed to carry out the rescue operation.
After the mission, each team member and captain prepares individual reports on the completed operation.
The station manager consolidates all reports into a single file and submits it to the central office.
Compensation calculations are then based on these reports.
Initially, mission reports were prepared as Microsoft Word files with attached tables and photos from the incident site. All communication was handled via email. Preparing a final report for a single operation for the central office could take up to six months.