ServPatrol software development

Goal

Clients tasks

Our solution

Results

Technology stack

Gain the ability to monitor SAP server metrics.

Goal

The client approached us with a request to develop a software suite consisting of a system and a service for administrators of SAP system landscapes. This had to be implemented using CCMS monitoring tools and SNMP.

Client tasks

Support for both Windows and Linux operating systems.

A web interface and Windows client for displaying data, setting up, and managing monitoring tools.

Sending SMS, email, and push notifications about incidents or situations requiring administrator attention.

Our solution

This project was implemented in accordance with the technical specification provided by the client, using an iterative development approach. After the initial release, further refinements and enhancements were carried out.

The following monitoring capabilities were implemented:

Tracking the status of various systems, including SAP systems and many of their key components and subsystems (ABAP and Java stacks, disk space availability, PI alerts, printer failures, and others).
CCMS‑based monitoring in line with SAP certification requirements, covering fault alerting and acknowledgement, threshold settings for monitors (MTE – Monitoring Tree Elements), and reading current performance‑monitoring attribute values.
Availability checks for network‑connected devices (Ping), replication monitoring for SQL Server via log analysis, FTP server checks, and monitoring of systems supporting the SNMP protocol (running processes, disk space, and so on), as well as a flexible mechanism for analysing arbitrary text logs.

Once all development work had been successfully completed and agreed with the client, the system was deployed on the customer’s server, appropriate access rights were granted to system administrators, and technical documentation was prepared and delivered.

The client was fully satisfied with the result and subsequently commissioned us to develop a mobile version of the ServPatrol solution.

The solution is certified for Integration with SAP NetWeaver and SAP Solution Manager (System Landscape Directory).
The application provides real‑time access to system information.
Highly flexible, user‑configurable alerting schemes via email, SMS, or execution of a specific program.
Monitoring of the status of various systems.
Support for composite system types that combine multiple types of checks).
SAS 70–compliant audit logging for all check types.
Event logging and daily alerts.
Contact information for responsible personnel for each system.

Results