AI assistant development

Goal

Client tasks

Our solution

Results

Technology stack

Improve the user experience of interacting with the help section.

Goal

The client is a large European company that develops software for business process automation and SAP integration. Founded in 2001, the company serves mid-sized businesses across industries such as education, healthcare, manufacturing, and more.

In the software being developed, access to help content is inconvenient: navigation and search are lacking. As a result, users can spend up to 30 minutes trying to find answers.

Client tasks

Create an interactive section for searching help content.

Reduce the time it takes for users to get answers.

response style;
error output format;
depth of clarifying questions.

Designed the interface and integrated the solution into the web application. The chatbot is launched from the quick actions menu within the product.

Our solution

Uploaded the documentation to Microsoft Copilot and configured its behavior:

We analyzed the client’s requirements and proposed implementing an AI assistant (RAG-based chatbot). Microsoft Copilot was selected in line with the client’s requirements and GDPR compliance. The documentation was revised: the writing style was standardized, missing information was added, and images and graphics were replaced with clear, user-friendly text descriptions.

User access to help content is now available in a single click.
The assistant delivers clear, straightforward answers with links to the documentation.
Response time has been reduced to just five minutes.

Results